Cover Letter

Mr. Gino Baker
444 Gombzi
New York City

Dear Mr. Baker
On behalf of the company, I would like to apologise for the shipment of the wrong order just recently. Our newly hired representative is not yet familiar with the items on pile. So I have personally corrected your order and it will ship out immediately. We have also applied a 20% discount on you order as a compenation for our mistake.
Again, we are extremely sorry for the inconvenience caused.

Sincerely,
James Mathew
Manager(Customer Serivces)

Sir/Madam:

This is to acknowledge that we received you letter stating your cancellation of your order dated: (date here).

We would like to apologize what had happened. The management is working on it now to avoid this occurrence in the future.

Satisfaction of our valued customers like you is our primary concern. Please do accept our apology.

Regards,
Your Name here